Orders can be placed directly through our website. Once your order is confirmed, you'll receive an email acknowledging the details of your purchase.

Yes. Most FLANNEL collections are produced in considered, limited runs. This allows us to maintain the quality, craftsmanship and integrity of each piece. However, occasionally we do restock your favourite items.

A style that has sold out online may still be available in one of our boutiques. Our in-store and online inventories differ, and availability can vary by location. If you're searching for a particular piece, our team will be happy to assist in locating it for you. Simply contact our Customer Care team or visit one of our boutiques for personalised assistance.

Occasionally, select pieces may return. We recommend joining our mailing list to be informed first.

Join our mailing list here.

From time to time, select styles may be available for pre-order. When offered, this will be clearly noted on the product page, along with an estimated delivery timeframe. Pre-orders allow us to produce thoughtfully and avoid excess, while ensuring you don't miss a piece you love.

We ship both domestically and internationally. Available shipping options and rates will be displayed at checkout based on your location. If you don't see your country listed as an option, contact our Customer Care team and we will do our best to add your location.

Typically, orders are dispatched within 1-3 business days. Once dispatched, delivery via Startrack Express arrives within 1-3 business days depending on your location.

Please note that during collection launches or seasonal sales, dispatch times may be slightly extended. Delivery timeframes also vary depending on your location and the time of year. While we will do our best, these delays are sometimes out of our control.

Orders placed on sale items may take up to 14 days to arrive due to sale-period demand.

Complimentary express delivery is available Australia-wide on orders over $500.

Yes. We deliver internationally with DHL Express. International shipping costs are calculated at checkout. Typically, all overseas orders are dispatched from Perth within 1-4 business days and delivered within 3-14 business days, depending on location. International orders do not include local duties & taxes, and these may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price.

Please note that if customs duties or taxes are refused upon delivery, FLANNEL may be required to abandon the parcel and a refund will not be issued.

If your location isn't available at checkout, please contact our Customer Care team to inquire about adding your country.

At checkout, you'll have the option to choose Signature on Delivery or Authority to Leave, depending on what suits you best.

We accept returns on full-priced items within 14 days of delivery, provided pieces are unworn, unwashed, and returned in original condition with tags attached. To see more information on how to return an item, see here.

Sale items are final sale unless otherwise stated. We encourage you to reach out to our Customer Care team if you have questions prior to purchasing.

In the unlikely event that your piece arrives with a fault, please contact our Customer Care team within 7 days of delivery. Our team will carefully assess the item and work with you to find the most suitable solution.

Approved returns are refunded to the original method of payment. Please allow up to 3 business days for the refunds to appear once processed.

Online purchases may be returned in-store at select FLANNEL boutiques, on a case-by-case basis. Availability may vary by location, so please contact our Customer Care team prior to returning.

Our designs are created to move with the body, often featuring relaxed silhouettes and fluid tailoring. Fit notes and model measurements are provided on each product page to guide your selection.

For more specific information, find our size guides below.

SIZE GUIDE FOR HER

SIZE GUIDE FOR HIM

If you are between sizes, we recommend considering how you prefer your garments to fall, whether it is closer to the body or more relaxed. Our Customer Care team and in-store stylists are always happy to assist with personalised guidance.

Our size guide is available on each product page as well as below, and provides the measurements used during our fitting process to assist with finding your preferred size.

SIZE GUIDE FOR HER

SIZE GUIDE FOR HIM

We work with carefully selected mills and suppliers to choosing the fibres best suited to the silhouette, be it silk, linen, cashmere, cotton, TENCEL and more. Our approach to fabric is thoughtful and considered, with a focus on eco-conscious materials and responsible practices where possible.

Care instructions are provided with each garment. We encourage thoughtful handling and considered care to preserve the integrity and beauty of your piece over time.

Each FLANNEL design is created to soften and evolve with wear, developing a lived-in character. This unique timelessness is something that can only be shaped by time, movement, and love, giving each piece its enduring quality.

Our fabrics are chose to age gracefully. With proper care, they soften and develop character becoming modern heirlooms to be worn and loved for years.

At FLANNEL, sustainability is approached through longevity and intention. Our collections are designed to transcend seasons, encouraging purchases that remain part of a wardrobe for years rather than moments. 

To us, sustainability is not a marketing label. It’s an ongoing commitment woven through how we design, source and produce every piece. We favour thoughtful materials and low-impact methods wherever we can, and partner with makers who share our respect for craft and community. Our ethos is simple: do things well, do them with heart, and do them in a way that lasts. 

READ MORE ABOUT OUR ETHOS

Yes. We work closely with trusted production partners across several countries, chosen for their craftmanship, ethical standards and long-standing relationships with our brand. Many of these partnerships have been in place for years, allowing for transparency and care at every stage of production.

READ MORE ABOUT OUR ETHOS

We prioritise natural fibres such as silk, linen, cotton, and cashmere for their comfort and ability to age beautifully. Where man-made or recycled materials are used, they are selected thoughtfully for performance and longevity, and only chosen as they are going to mean the best result for the garment in terms of drape and structural integrity. 

READ MORE ABOUT OUR ETHOS

We prioritise natural fibres such as silk, linen, cotton, and cashmere for their comfort and ability to age beautifully. Where man-made or recycled materials are used, they are selected thoughtfully for performance and longevity, and only chosen as they are going to mean the best result for the garment in terms of drape and structural integrity. 

READ MORE ABOUT OUR ETHOS

Yes. Our collections are produced in considered runs to minimise excess and waste, allowing us to focus on quality, detail and craftmanship rather than volume. 

We aim to minimise our footprint by consolidating shipments, favouring lower-impact transport methods, such as road & seafreight, where possible, and using recycled or reusable packaging. Our dyes are thoughtfully chosen with care for both colour and environmental impact. Our approach is ongoing and continually evolving.

Caring for your garments thoughtfully extends their life. We recommend following the care instructions provided on each piece and handling natural fibres & delicate finishes gently to preserve their beauty over time. 

FLANNEL boutiques are located across Australia and the United States. Our full list of locations and opening hours can be found here.

Yes. Our boutique teams offer personalised styling and are always happy to assist you in finding the perfect piece. 

FIND YOUR LOCAL BOUTIQUE

A style that has sold out online may still be available in one of our boutiques. Our in-store and online inventories differ, and availability can vary by location. If you're searching for a particular piece, our team will be happy to assist in locating it for you. Simply contact our Customer Care team or visit one of our boutiques for personalised assistance.

Yes. FLANNEL gift cards are available and may be used online and in-store.

EXPLORE GIFT CARDS

Gift cards are valid for the period stated at purchase. Details are provided at checkout.

Gift wrapping may be available during select periods. Please see checkout and/or enquire in store for current options.

For any enquiries, our Customer Care team can be reached via the contact page or by email.

Our team endeavours to respond within 1-2 business days, Monday to Friday.

If you have a question not answered here, our team is always happy to assist. We believe purchasing should feel as considered and effortless as wearing our pieces.

Contact us at customercare@flannel.com.au or submit the contact form here.