RETURNS AND EXCHANGES
Online purchases can be returned to FLANNEL within 5 working days of receiving the garment. Please email firstname.lastname@example.org to receive your return authorisation number or to request a different size.
To be eligible for a return, your item must be unused, in the same condition that you received it, with all tags still attached. It must also be in the original packaging.
All goods are inspected on return and you will be refunded accordingly. You will be refunded the cost of your garment minus the postage fee.
In the unlikely event that an item is returned to us in an unsuitable condition the item will be returned to you. The goods are your responsibility until they reach our warehouse.
An exchange can be offered for online sale items only.