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The following information applies to purchases made online only.

For information regarding our returns policy for purchases made in store, please contact your FLANNEL boutique of purchase and our friendly staff will be happy to assist.

FLANNEL garments have been individually crafted with great care. This may lead to slight variation in finish and colour. Beads, embroidery, sequins and metals may change in colour with time and wear, adding to the charm of each piece. Please take the utmost care when washing and wearing as jewellery, fingernails and harsh detergents can harm delicate fabrics and finishes.